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WARRANTY INFORMATION

TWO (2) YEAR LIMITED INTERNATIONAL WARRANTY

 

The Two (2) Year Limited Warranty is a voluntary manufacturer’s warranty.  It provides rights separate to rights provided by consumer law, including but not limited to those relating to non-conforming goods.  The limited warranty benefits are in addition to, and not instead of, rights provided by consumer law.

 

Your watch is warranted by Fossil Group, Inc.* (“One Eleven”) for a period two (2) years from the original date of purchase under the terms and conditions of this warranty. The warranty covers materials and manufacturing defects. A copy of the receipt is required for proof of purchase.

 

During the warranty period the watch movement, hands and dial are the only components covered under this warranty. A covered component will be repaired or the watch will be replaced free of component and labor charges, if it proves to be defective in material or workmanship under normal use.

 

In case of replacement, we cannot guarantee that you will receive the same model watch. If your model is not available, a watch of equal value and similar style will be provided. The warranty for the replacement watch ends two (2) years from the date the replacement watch is received.

 

THIS WARRANTY DOES NOT COVER:

 

-   Battery, case, crystal, strap or bracelet; including plating on the case and/or bracelet.
-   Damage resulting from improper handling, lack of care, accidents, normal wear and tear or aging.
-   Water damage if care instructions for the product’s water resistance level (as marked on the product) were not followed.
-   Products that are not purchased from an authorized One Eleven retailer.

 

This warranty is void if the watch has been damaged by accident, negligence of persons other than authorized One Eleven sales or services agents, unauthorized service, or other factors not due to defects in materials or workmanship. The warranty is void if the serial numbers or product date codes or other tracking marks have been removed, altered or obliterated.

 

The foregoing warranties and remedies are exclusive and in lieu of all other warranties, terms or conditions, express, implied or statutory, as to any matter whatsoever, including, without limitation, warranties of merchantability, fitness for a particular purpose, accuracy, satisfactory quality, title, and non-infringement, all of which are expressly disclaimed by One Eleven. One Eleven shall not be liable for incidental, consequential, indirect, special or punitive damages or liabilities of any kind arising out of or in connection with the sale or use of this product, whether based in contract, tort (including negligence), strict product liability or any other theory, even if One Eleven has been advised of the possibility of such damages and even if any limited remedy specified herein is deemed to have failed of its essential purpose. One Eleven’s entire liability shall be limited to replacement or repair of the purchase price paid, at One Eleven’s sole option.

 

Some countries, states, or provinces do not allow the exclusion or limitation of implied warranties or the limitation of incidental or consequential damages so the above limitations and exclusions may be limited in their application to you. When implied warranties may not be excluded in their entirety, they will be limited to the duration of the applicable written warranty. This warranty gives you specific legal rights; you may have other rights that may vary depending on local law. Your statutory rights are not affected.

 

REQUESTING WARRANTY & OTHER WATCH REPAIR

 

Should your watch require warranty or non-warranty service, please send the following items in a small, well-padded shipping box:

-   Your watch only; do NOT send original packaging
-   Completed Watch Repair Form; click here to download the form (US only)
-   Payment; see repair form for pricing

 

Mail all three (3) items to:


Metro Service Center
ATTN: REPAIRS
10615 Sanden Drive
Dallas, Texas 75238

 

Please Note: this address is for mail-in only. We encourage you to send your package certified, insured or through a traceable shipper. Metro Service Center is not responsible for packages lost or stolen in transit to us.

Please allow up to 2 to 4 weeks from the date we receive your package for your watch to go through the repair process. If you are in need of additional assistance with your watch, please contact Customer Care at 888-687-8451.

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